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Personalisation   個性化服務

Subtly own your Midnight Factory purchase.
低調而奢華的個性化服務

 

Shop now to make your Midnight Factory purchase a unique piece. You can customise it now with up to four characters of your choice. Our personalisation engraving service will take additional 5-7 business days to process.

我們現已推出產品個性化服務,現在您可以在特定皮具產品的金屬配件上刻上最多4個英文字母或符號,為您的皮具帶來低調而奢華的個性化烙印。我們團隊將會需要額外 5-7個工作天處理有關個性化服務的訂單。

 

Font type will be given as below (refer to image below):
個性化服務字體將會如下:

 

How do I personalise my purchase?
我可以怎樣在產品加上個性化服務?

All products with personalisation service available will be listed as “Personalisation”. To personalise your product, please:

所有適合於個性化服務的產品均會標示為 “Personalisation”. 如果你希望定制個性化產品:

 

Step 1
▸   Choose a product tagged with “Personalisation”
▸   選擇具 “Personalisation” 標示的產品

Step 2
▸   Proceed to check out page as normal
▸   按照正常程序至付款版面

Step 3
▸   Enter up to four characters: letters and/or symbols in “Notes about your order”
▸   在 “Notes about your order” 中輸入最多共 4 個英文字母,符號或兩者混合組合

 

Step 4
▸   Proceed with the payment
▸   完成付款程序

 
*Please note that any unclear or fault personalisation instruction will not be entertained. A follow up email will be sent to the customer to refine their instruction. The order will be on hold til further receiving instructions from the customer. If no further instruction is received within 7 days, the order payment will be automatically refund via the original payment method.
 
Please understand that products with personalisation are non-refundable and cannot be exchanged. If you have received a defective item, please contact us at info@themidnightfactory.com and our team will get back to you as soon as we can.


*請注意,我們恕未能處理所有未清晰或錯誤的個性化指令。如發生以上情況,我們將發送一封後續電子郵件給客戶,以完善他們的個性化說明。而該訂單將會暫停處理,直到進一步收到客戶的指示。如果7天內未能收到進一步的指示,則訂單付款將會通過原本付款方式自動退款。謝謝您的體諒。

由於我們不能轉售所有個性化後的產品,所以我們暫時未能為個性化後的產品提供退換或退款服務。如您發覺您收到的產品有任何品質上的問題,歡迎隨時聯繫我們的團隊,info@themidnightfactory.com。 我們將會盡快為您處理相關問題。

 

PLEASE FEEL FREE to contact us if you have ANY QUESTIONS regarding our personalisation service.

如有任何有關我們個性化服務的問題,歡迎隨時聯系我們

Personalise your order now