SHIPPING AND RETURN POLICY
All orders are shipped from Hong Kong. We aim to dispatch all the orders within 2-3 business days once the payment has been settled. Orders may take longer due to unforeseen circumstances. You will receive an order confirmation email once your order has been successfully placed and will be followed by an additional shipping confirmation email once your order has been shipped. This email will include carrier and tracking info for your parcel. Please note that during sale, dispatch time may take up to 7 days.
|Shipping location||Carrier and Shipping fee||Estimate arrival days|
Purchase over USD 130
Purchase under USD 130
(depends on your location)
All international orders are shipped delivered duties unpaid. This means the customers are responsible for paying their local country’s import duties at time of delivery. Placing an order to an international destination serves as a confirmation that you understand your responsibility to pay these fees. Unfortunately, we are unable to calculate these fees at time of purchase. If you have any enquiry regarding the import duties, please contact your local authorities.
Midnight Factory cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging hkd or usd into any other currency.
Shipping costs for uncollected packages will not be paid by midnight factory.
Return and refund
We’re not able to offer return and refund of items at this moment. It is suggested that customers should have a clear desire when ordering our products. If you wish to make an exchange of sizes please visit “Exchange items” below.
We offer exchange of clothing items for all local orders if you have encountered any problem with the sizes. Items can only be exchanged if returned in their original condition within 7 days of receiving your order. Customers will be responsible for the delivery cost of returning the item. Exchanges only apply for the same item in a different size or colour. Unfortunately, we currently do not offer exchange for international orders. If you have encountered any problem, please do not hesitate to contact our customer care team.
To exchange the item(s), please follow the instructions below:
1) Send us an email (firstname.lastname@example.org) regarding your exchange request.
2) We will reply to your request with 3 working days.
3) Once you have received our reply, you can return the items to the address provided and reply the email with shipping invoice and tracking number attached.
4) Confirmation will be sent to you once we have receive the items and shipping information regarding the exchange item will be sent to you together.
*Items must be returned unused, with all tags attached. Items must be returned in saleable condition. Returns that are damaged, soiled or show evidence of having been worn, may be refused and returned to the customer with delivery fee at the expense of the customer.
If you discover a defect, please contact our customer care team with:
1) Your order number
2) the item’s name and number
3) a description and picture of the defect
4) State if you wish to make an exchange or refund of the item
By sending an email to email@example.com, we’ll get back to you as soon as possible. Once you have received our confirmation, please return the item in their original condition within 7 days of receiving our reply. We will process your refund* or exchange as soon as possible upon receipt of the returned item.
Items must be returned unused, with all tags attached and with reasoning as to why each item is unsatisfactory. Items must be returned in saleable condition. Returns that are damaged, soiled or show evidence of having been worn, may be refused and returned to the customer.
*If you wish to make a refund of your order, we’ll issue your refund within 2 working days of receiving your return and drop you an email to let you know once this has been done. The money will be refunded to the original payment method. We can’t do this without these details, so please make sure the original invoice is placed in your return parcel.