TERMS AND CONDITIONS

Authenticity & counterfeit

Midnight factory only sells through its own distribution channels and carefully selected partners. Midnight factory does not offer its product for sale through street venders, unauthorized retail locations or unauthorized websites. Please contact us to report counterfeiters and unauthorized distributors of midnight factory merchandise at info@themidnightfactory.com .

Use of site

Copyrights

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the Hong Kong and other copyright laws, and is the property of midnight factory. The collective work includes works that are licensed to midnight factory. Copyright 2013-2020, midnight factory all rights reserved. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with midnight factory or purchasing midnight factory products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with midnight factory or to purchase midnight factory products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by midnight factory. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of midnight factory used in the site are trademarks or registered trademarks of midnight factory.

Typographical errors

In the event that a midnight factory product is mistakenly listed at an incorrect price, midnight factory reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Midnight factory reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been cha­rged for the purchase and your order is cancelled, midnight factory shall issue a credit to your credit card account in the amount of the incorrect price.

Third-party links

In an attempt to provide increased value to our visitors, midnight factory may link to sites operated by third parties. However, even if the third party is affiliated with midnight factory, midnight factory has no control over these linked sites, all of which have separate privacy and data collection practices, independent of midnight factory. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, midnight factory seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Terms of sale

Payment methods

We accept payment by Visa / Mastercard / American express. Credit card payment is made with strip. All transactions are encrypted and 100% secure. We also accept Paypal and Payme.

You must be eligible to make the transaction .this site is available to those who meet our terms of eligibility. When ordering items from the site, you will be required to provide your personal information and payment details. You represent and warrant that the information you provide is accurate, valid. Where payment is concerned, you confirm that you are the cardholder or that you have been specifically authorised by the cardholder to use the card for the full value of this specific transaction. Where a payment is made via Paypal, you have authorised Paypal to process a charge or charges in the amount of the total purchase price.

Offer and acceptance

Midnight factory offers products that are subject to stock and availability. We reserve the right not to accept your offer at our sole discretion. Your offer may not be accepted, for example, in the following circumstances: payment has not been received, shipping restrictions apply, that an item has been withdrawn or that an item is out of stock. In the event that an ordered item is out of stock, the customer shall receive an email notification and, should payment have been taken, shall be entitled to a full refund processed within 48 hours. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the site.

We reserve the right to restrict multiple quantities of the same item being shipped to any one customer or shipping address.

Shipping

All orders are shipped from Hong Kong. We aim to dispatch all of the orders within 2-3 business days once the payment has been settled, orders may take longer due to unforeseen circumstances. You will receive an order confirmation email once your order has been successfully placed and will be followed by an additional shipping confirmation email once your order has been shipped. This email will include carrier and tracking info for your parcel. Please note that during sale, dispatch time may take up to 7 days.

All international orders are shipped delivered duties unpaid. This means the customers are responsible for paying their local country’s import duties at time of delivery. Placing an order to an international destination serves as confirmation that you understand your responsibility to pay these fees. Unfortunately, we are unable to calculate these fees at time of purchase. If you have any enquiry regarding the import duties, please contact your local authorities.

Free shipping promotion

Midnight factory will sometimes offer a free shipping promotion. An exclusive promotional code will be stated at our website when this promotion is offered, please apply the code to your order at checkout.

Currencies

Midnight factory cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the HKD or USD into any other currency.

Uncollected packages

Shipping costs for uncollected packages will not be paid by Midnight Factory.

Privacy policy

Midnight factory respects your privacy. Any personal details we receive from you, as a result of an enquiry or order, will be kept secure and not shared with any third party.

All payments at midnight factory are processed by Paypal, including credit cards, so you can be assured that the highest level of protection is used to ensure your details are kept safe and private. Midnight factory does not store any credit card details. All details are encrypted and processed by Paypal. For further information on the Paypal privacy policy, please visit Paypal.

Midnight factory mailing list is used only to notify midnight factory friends and customers of sales, specials, news and new products. If you wish to be removed from the list, please send an email to info@themidnightfactory.com.

Complaints

Your thoughts are the greatest asset of our brand.
Please let us know if you have any complaints or comments at: info@themidnightfactory.com

Changes to terms

Each order is governed by the terms and conditions when the order is placed. Midnight factory may add to, delete or otherwise change these terms and conditions without notice. It is your responsibility to read and understand these terms and conditions each time you place an order.